Refund policy

Returns & Refunds

• As each item is made to order, we do not accept returns, exchanges, or cancellations once an order has been placed.
• We only offer replacements or refunds if your item arrives damaged, defective, or misprinted.

Damaged or Incorrect Items

• If your item arrives damaged or incorrect, please contact us at info@palmsdept.com within 7 days of delivery.
• Include your order number and a clear photo of the issue.
• Once reviewed, we will arrange for a replacement or issue a refund.